Here are answers to our most frequently asked questions about ordering.
How do I place an order?
Place an order by contacting your account manager at 407-886-5004 or emailing them.
All orders are subject to our terms and conditions.
What's your ordering deadline?
Orders must be placed 24 hours prior to picking up at our greenhouse or 48 hours if going on common carrier. FedEx orders must be placed 48 hours in advance and changes to the order cannot be made within 24 hours of shipping.
Where can I get an availability list?
Your account manager would be happy to provide you with an availability or you can follow this link, request an availability.
Following the previous link will automatically sign you up to our mailing list.
What is the difference between your Hoya assortment and Hoya Premium assorted?
Hoya Premium assorted includes Hoya Compacta or Hyndu Rope Hoya.
How do I see your pricing?
A full price list is available from your account manager.
What payment methods do you accept?
We accept Cash, Checks, Visa, MasterCard, American Express and Discover. You must complete a credit card authorization form before we charge your order.
What are your minimum order quantities?
We have a minimum of 1 case for customer pickups. If you are shipping via common carrier please discuss minimums with your carrier.
Can you place UPC’s on my plants?
Yes, for a nominal fee, we can print and place them on your product.
How do you ship?
All orders are shipped from our greenhouses in Apopka, FL via customer pickup or common Carrier. We ship year-round to all 50 states, Canada, Puerto Rico and the Virgin islands.
What should I do when I get my plants?
First, inspect all boxes, trays, or racks for shipping damage and note this on the bill of lading. Claim forms are available from the carrier. We recommend that you allow 3-5 days for the plants to recover from shipping. Water as needed.
What is your claims policy?
We want you to have a great experience with our product so that you make us your vendor of choice. We offer a 48 hour after receipt window for claims of shortages, errors, and plant health/quality problems. If you discover any issues on receipt of your order, contact your account manager immediately. After forty eight hours of receipt, our guarantee of the plant material expires. Please document any issues with photos: include all plant material you are claiming, credits will be issued on photographic evidence. We do not credit flowering material.